Privacy Policy

Wumex Mental Health Services (WMHS) is committed to protecting your privacy and maintaining the confidentiality, integrity, and security of your personal and health information. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website, communicate with us, or request services.

By using this website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect both personal and non-personal information in order to operate our website, respond to inquiries, and provide services.

Personal Information

You may voluntarily provide personal information when you:

  • Complete a contact form

  • Request an appointment

  • Send an email or message through the website

  • Communicate with us through any online forms or intake requests

This information may include:

  • Full name

  • Email address

  • Phone number

  • Preferred appointment time

  • Any additional information you choose to share

We only collect information that you voluntarily provide.

Non-Personal Information

We may automatically collect non-identifiable information such as:

  • Browser type and version

  • Device type (mobile, tablet, desktop)

  • IP address (general geographic location)

  • Pages visited and time spent on the website

  • Referring website or search terms used to find us

This data helps us improve website performance, security, and user experience.

How We Use Your Information

We use the information collected for the following purposes:

  • To respond to inquiries and appointment requests

  • To communicate with you about services

  • To schedule and coordinate care

  • To improve website design, functionality, and content

  • To analyze website traffic and user behavior

  • To ensure website security and prevent misuse

We do not sell, rent, or trade your personal information to any third parties.

HIPAA and Confidentiality Notice

This website may collect general contact information; however, it is not intended for the transmission of Protected Health Information (PHI) unless through secure, HIPAA-compliant communication systems.

All clinical services provided by Wumex Mental Health Services (WMHS) are subject to applicable confidentiality laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information shared during therapy sessions is strictly confidential and will not be disclosed except in the following situations required by law:

  • Risk of harm to self or others

  • Suspected child, elder, or dependent adult abuse or neglect

  • Court order or legal requirement

  • Client written authorization

Data Security

We take your privacy seriously and implement reasonable administrative, technical, and physical safeguards to protect your personal information. These measures may include:

  • Secure servers and encrypted systems

  • Password-protected access to sensitive data

  • Limited access to authorized personnel only

  • Secure third-party platforms for communication or scheduling

While we use industry-standard security measures, no method of electronic storage or transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security of your information.

We encourage clients to take additional precautions on their personal devices, such as:

  • Using device passcodes or biometric locks

  • Avoiding shared or public devices when accessing personal information

  • Logging out of sessions after use

Cookies and Tracking Technologies

This website may use cookies and similar technologies to:

  • Improve website functionality

  • Understand user behavior and traffic patterns

  • Enhance user experience

  • Remember user preferences

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Third-Party Services and Links

This website may include links to external websites or use third-party tools such as analytics services to help improve website performance.

WMHS uses secure, HIPAA-compliant third-party platforms to support telehealth therapy services, including scheduling, billing, communication, and virtual sessions. These vendors are required through formal agreements to protect your information in accordance with HIPAA and applicable regulations. Your information is not sold or used for marketing or commercial purposes.

Children’s Privacy

This website is intended for general informational purposes and is not directed toward children under the age of 13 without parental or guardian consent.

We do not knowingly collect personal information from children without appropriate authorization.

Data Retention

We retain personal information only as long as necessary to:

  • Respond to inquiries

  • Provide services

  • Comply with legal, ethical, or regulatory obligations

When information is no longer needed, it is securely deleted or disposed of.

Your Rights

You have certain rights regarding your personal information, including the ability to:

  • Request copies of your records

  • Request corrections or updates to your information

  • Request how your information is used or shared

  • Request confidential or preferred methods of communication

  • Request information about certain disclosures of your records

  • File a complaint if you believe your privacy rights have been violated

Changes to This Privacy Policy

WMHS may update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

📧 Email: contact@wumexcare.com
📞 Phone: (302) 455-7937

You may also reach us through the website contact form.